Frequently Asked Questions (FAQ)
Welcome to the templeofclothes.com FAQ section. We’ve gathered the most common questions our customers ask about our products, ordering process, returns, and more. If you don’t find the answer you’re looking for, please feel free to reach out through our website’s contact form.
1. What kind of products does templeofclothes.com offer?
We specialize in contemporary women’s fashion that blends effortless style with everyday wearability. Our collection focuses on a well‑known British brand that is loved for its soft fabrics, relaxed silhouettes, and elegant yet casual aesthetic. You’ll find everything from breezy dresses and printed blouses to comfortable knitwear, tailored trousers, and outerwear. The color palette is often inspired by nature – think warm earth tones, soft pastels, and classic neutrals. Every piece is designed to make you feel confident and comfortable, whether you’re at work, brunch with friends, or enjoying a weekend getaway.
2. Are the items 100% authentic?
Absolutely. Every product sold on templeofclothes.com is sourced directly from authorised distributors and official stockists. We never sell counterfeit or imitation goods. You can trust that the garment you receive is genuine, with original labels, tags, and packaging.
3. How do I find my correct size?
Sizing can vary between different brands and styles. To help you choose the best fit, we provide a detailed size guide on each product page – simply click the “Size Chart” button near the size options. The chart gives body measurements (bust, waist, hips) and shows which UK size corresponds to those numbers. If you are between sizes, we generally recommend sizing up for a relaxed fit or sizing down for a more tailored look, depending on the garment type. For knitwear and stretchy dresses, your regular size should work fine. If you have further doubts, our customer care team is happy to assist you via the contact form on our website.
4. Can I change or cancel my order after placing it?
We know that sometimes you might change your mind. Once you submit an order, our system immediately sends it to our warehouse for processing to ensure the fastest possible delivery. Therefore, we cannot guarantee that a modification or cancellation will be possible. However, if you contact us within a very short time (usually under one hour), we will do our best to accommodate your request. After that, you may need to wait for the order to arrive and then follow our returns procedure.
5. What is your return and exchange policy?
Customer satisfaction is our priority. You may return most unworn, unwashed, and undamaged items within a certain period from the delivery date (the exact number of days is clearly stated on the Returns page of our website). All original tags must still be attached. To start a return, log into your account, go to “My Orders”, and select the item(s) you wish to return. You’ll receive a return confirmation and instructions on how to send the package back. Exchanges are processed as a return followed by a new order, which is the fastest way to ensure the replacement size or color doesn’t sell out in the meantime. Please note that final sale items (clearly marked on the product page) are not eligible for return.
6. How long does delivery typically take?
Delivery times depend on your location and the shipping method selected at checkout. We work with reliable carriers to offer standard and express options. Once your order is dispatched, you will receive a tracking number via email. You can then monitor the progress of your package in real time. While we cannot guarantee exact delivery dates due to factors beyond our control (e.g., weather, customs), most orders arrive within the estimated window shown during checkout.
7. Do you ship to my country?
We ship worldwide. During checkout, you can enter your address to see if delivery is available to your location. Currently, we deliver to most countries across Europe, North America, Asia, Australia, and elsewhere. Please be aware that international orders may be subject to local import duties or taxes, which are the responsibility of the recipient. These charges are not included in our prices or shipping fees. We recommend checking with your local customs office for more information before placing an order.
8. How can I track my order?
After your order has been shipped, you will receive an automated email containing a tracking link and a unique tracking number. You can also log into your templeofclothes.com account and view the order status under “Order History”. The tracking information is usually updated within 24 hours of dispatch. If your tracking number shows no movement for several days, please contact our support team – we will investigate with the carrier on your behalf.
9. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as digital wallets such as PayPal, Apple Pay, and Google Pay. All transactions are securely processed using industry‑standard encryption, so your financial information is always protected. We never store your full card details on our servers.
10. Are the fabrics sustainable or eco‑friendly?
The brand we carry is increasingly committed to more responsible practices. Many of our pieces are made from natural fibres like cotton, linen, and viscose derived from renewable sources. You’ll also find recycled polyester in some collections. While we do not claim that every item is 100% sustainable, we actively choose lines that prioritise durability, timeless design, and lower environmental impact. Detailed fabric compositions are always listed on each product page. If you have specific concerns about a particular garment, feel free to ask us before ordering.
11. What if an item arrives damaged or defective?
We take great care in packing every order, but on rare occasions, a product may have a manufacturing fault or be damaged in transit. If this happens, please contact us within a reasonable time after delivery (the exact timeframe is specified on our Help page). Include your order number, a clear photo of the issue, and a brief description. We will arrange a free replacement or a full refund as soon as possible. Returns for defective items are always at no cost to you.
12. Can I see more photos of a product before buying?
Each product page already contains multiple high‑resolution images from different angles, including close‑ups of fabric texture and colour. Many items also have a short video showing how the garment moves and drapes. If you need additional visual information – for example, a photo of the item on a model of a specific height or size – please submit a request through our contact form. We will do our best to provide extra images if available.
13. Do you offer gift wrapping or personalised messages?
Yes, we can add a gift box and a handwritten note for you. At checkout, simply select the “Gift Options” box and write your message (maximum characters allowed is shown on the screen). There is a small additional charge for gift wrapping, which will be clearly displayed before you confirm your order. The package will be discreetly wrapped with no price information visible on the outside.
14. How do I care for my clothes to make them last longer?
Most of our garments are machine washable at 30°C or 40°C, but we always advise checking the care label sewn into each item. General tips: wash similar colours together, avoid bleach, use a gentle detergent, and air‑dry flat or on a hanger rather than using a tumble dryer. For delicate fabrics like silk or embellished pieces, dry cleaning or hand washing is recommended. Following the care instructions will help preserve the colour, shape, and feel of your clothing for many seasons.
15. I haven’t received my order confirmation – what should I do?
Order confirmations are sent automatically to the email address you provided. If you don’t see it in your inbox within a few minutes, please check your spam or junk folder. Sometimes the email is filtered there. If you still cannot find it, it’s possible that you mistyped your email address during checkout.
16. Why was my order cancelled by your system?
Occasionally, our fraud prevention system may flag an order for review. This can happen due to a mismatch between the billing address and the cardholder’s registered address, an unusually large order, or a high‑risk shipping destination. If your order is cancelled, you will receive an email explaining the reason. Usually you can simply place the order again after verifying your information. If the issue persists, please get in touch so we can help you complete your purchase.